Privacy Policy

Protecting your personal data is of particular importance to us. This privacy policy informs you about the processing of personal data when using memoia.

1. Data Controller

The data controller is memoia GmbH. For privacy questions, you can contact us at info@aifuera.com.

2. Data Collection

Personal Data

• Email address (upon registration)
• Name (optional, for personalized support)
• Relationship to the deceased (optional)
• Payment information (via secure payment providers)

Usage Data

• Conversation history and favorites
• App usage statistics
• Device and version information
• Error logs to improve the app

AI-Generated Content

Information you provide is transmitted to OpenAI for providing personalized grief support. This data is transmitted encrypted and is not permanently stored at OpenAI.

3. Purpose of Data Processing

• Providing and personalizing app features
• Providing individual grief support
• Managing your user account and subscriptions
• Improving our services
• Fulfilling legal obligations

4. Legal Basis

Your data is processed based on:

• Your consent (Art. 6(1)(a) GDPR)
• Contract fulfillment (Art. 6(1)(b) GDPR)
• Legitimate interests (Art. 6(1)(f) GDPR)

5. Data Security

We use state-of-the-art encryption technologies (SSL/TLS) and secure servers to protect your data. All personal data is stored and transmitted encrypted.

6. Third-Party Services

We use the following third-party services:

7. Data Retention

We store your data only as long as necessary for fulfilling the purposes. After deleting your account, your personal data will be deleted within 30 days, unless legal retention obligations exist.

8. Your Rights

You have the following rights regarding your data:

• Right to information about your stored data
• Right to correction of incorrect data
• Right to deletion of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw your consent

To exercise your rights, please contact us at info@aifuera.com.

9. Children's Privacy

Our services are not directed at persons under 16 years of age. We do not knowingly collect data from children under 16.

10. Changes

We reserve the right to update this privacy policy. The current version can always be found in the app and on our website.

11. Contact

For privacy questions, please contact: